Activating Ace Trove and Understanding Your Ace Fields

Overview

This article covers how to activate Ace Trove for your Follow Up Ace account, what happens during the first analysis, and how to read the Ace fields Trove writes into Follow Up Boss — including what happened to the older custom fields.

Before you start

• You need at least one active paid Ace or Ace Pro seat — Trove can't be activated on a free-only account.
• Your Follow Up Boss account must be connected to Ace via OAuth.
• You must be signed in as an admin.

If FUB isn't connected yet, follow Connecting Follow Up Boss via OAuth first.

Activating Ace Trove

1. Sign in to app.followupace.com/admin.
2. Go to Billing and open the Ace Trove card (or the tier picker on the Payment page).
3. The screen shows your current FUB contact count, your auto-quoted tier and monthly price, and a proration preview of today's exact charge.
4. Review and click Confirm.

Billing starts on the day you activate; your first invoice is prorated to the end of your current billing period. You'll always see the exact charge previewed before you confirm.

What happens after activation

1. The first full-book analysis begins — Trove reads your whole FUB database. For most accounts this completes within a few minutes; very large databases take longer.
2. Your Ace fields populate in FUB — as analysis completes, contacts start showing the consolidated Ace fields (see the table below).
3. The Trove dashboards unlock — Command Center, Team Cockpit, Pipeline, Book of Business, and more appear in your admin nav.
4. Ace chat gains account-wide queries — you can ask about your whole database, not just one contact.

From then on, scores refresh automatically as new activity is logged in FUB, and the model scores are re-written to your FUB fields overnight — only changed values are re-sent.

Understanding the Ace Win Score

The Ace Win Score is a calibrated 0–100 probability that a contact converts to a closed deal — not a vanity number. Because it's calibrated, "Win Score 30" is meant to read as roughly a 30% chance, and the system checks its own predictions against what actually happened and re-fits as your market drifts.

• High Win Score — strong conversion probability; a great primary sort key for a Smart List of who to work.
• Rising or falling — movement reflects new activity (calls, texts, emails, property searches, notes).
• Ace Churn Risk (Low / Medium / High) — the model's read on whether an already-engaged contact is about to go cold; sort by Churn Risk = High for your save list.

Every forward dollar Trove shows carries "(est.)" — it's a modeled estimate grounded in your account's own median commission, not booked revenue.

Your six Ace fields in Follow Up Boss

Ace Win Score and Ace Churn Risk populate free on every connected account. The other four require Ace Trove.

"My Ace Score / Ace Tier / Next Action field disappeared from Follow Up Boss"

This is expected — it's the June 2026 field consolidation, not a bug. The older heuristic fields (Ace Score, Ace Tier, Ace Status, Response Time, Velocity, Days Since Inbound, Preferred Channel, Lead Type, Property Profile, Search Area, Lead Summary, Next Action, Seller Score) were retired and are being deleted from FUB so there's no stale junk left behind. They're replaced by the six model-grounded fields above.

What to do: rebuild any Smart List that filtered on Ace Tier = Hot to sort by Ace Win Score (descending) instead, or filter Ace Churn Risk = High for save-lists. The old signals (velocity, preferred channel, days-since-inbound) are still computed — they now power the dashboards and the ranked queue instead of taking up field slots.

Seller intent: only Ace Seller Tier syncs to a FUB field. The full 0–100 seller score and the evidence behind it live in Seller Radar, refreshed nightly.

Troubleshooting

My contacts aren't showing Ace fields after activation.
The first analysis may still be running. Check the Trove dashboard for status. If it shows complete but fields are missing, wait a few minutes and reload FUB. If they still don't appear after an hour, email support@followupace.com.

Fields still show the old names (Ace Score, Ace Tier, etc.).
Those are the retired fields being removed — see the section above. Rebuild affected Smart Lists on Ace Win Score / Ace Churn Risk.

A contact's Win Score seems off.
Scores reflect activity logged in FUB. If calls or emails aren't logged on the contact, they can't factor in — log the missing activity and the score updates automatically.

Ace chat can't answer database-wide questions.
This usually means the first analysis hasn't finished. Wait for it to complete and try again.

I want to cancel Ace Trove.
Go to Billing in the admin dashboard and cancel. Deactivation takes effect at the end of the current period; your Ace fields remain on contacts but stop updating.

Related articles

• What Is Ace Trove? Overview and Pricing
• Ace Trove: What It Is and How to Get Started
• Connecting Follow Up Boss via OAuth

Last updated: July 2026